About Your Order

We support mixed orders. The ordering steps are to click 'Add to Cart', select the desired color and size, and then click 'Continue'. Repeat this step until you have selected all the desired colors, then click on the shopping cart in the upper right corner of the screen to complete the payment.

1.Before Payment

Please remember to receive coupons from our store before placing an order, select the correct color and size, and ensure that your address, postal code, and phone number are correct. After payment, we suggest that you double check the order details to ensure everything is correct. If there are any issues, please contact us promptly for modification.

2. Understand color difference

All product images are taken officially, but due to differences in color, contrast, and brightness among display devices such as computers and mobile phones, the images you see may inevitably differ from the actual product.

3. Understand the odor

New products may have specific odors from shoe materials such as leather, synthetic leather, rubber, fabrics, foam materials, adhesives, etc. These odors are safe for human health. You can place the product in a cool and ventilated place, and the odor will gradually decrease after a period of time.

4.Return and Exchange Notice

If you need to process a return or exchange, please ensure that the returned product, original packaging, and related accessories are complete and do not affect secondary sales.

Special reminder: If you return a product that is not the original one you purchased, customer service will contact you. If you cannot contact us, it will be considered that you have voluntarily discarded the returned item, and we will make our own judgment and handle the item.

5.Packaging And Transportation

Dear customers, in cross-border logistics transportation, the fragility of shoe boxes often leads to unnecessary damage and trouble. To this end, our store uses advanced bubble cushion and environmentally friendly plastic packaging materials to provide all-round and multi-level care for each pair of shoes We sincerely request your understanding and tolerance for the slight deformation that may occur during the transportation of shoes In case the shoes are unfortunately severely squeezed during transportation, affecting the wearing experience or appearance, we promise to respond positively in the first time and do our best to provide you with a satisfactory solution.

ATTENTION:

Our shoes are handmade after receiving the order. It is very normal for the shoes to have the following situation as shown in the picture. Please understand. If you have any objections, please contact the staff in a timely manner for resolution.