Exchange and Return Policy
VitrineShopping Exchange and Return Policy
At VitrineShopping , we want to ensure your complete satisfaction with every purchase. Our exchange and return policy was created to ensure you have the best possible experience. Below, you will find all the details on how the exchange and return process works in our 100% online store.
1. Deadline for Exchanges and Returns
You have up to 30 calendar days from the date you receive your order to request an exchange or return of a product. After this period, we will not be able to accept the request.
2. Conditions for Exchange and Return
For the exchange or return to be accepted, the products must meet the following conditions:
- Be in the original packaging, with all items and accessories included.
- Show no signs of use or damage.
- Be accompanied by the invoice or proof of purchase.
3. How to Request an Exchange or Refund
To start the exchange or return process, follow the steps below:
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Contact Us: Send an email to our customer service at [ contato@vitrineshopping.com ] with the subject "Exchange/Return". Please provide your name, order number and the reason for the exchange or return.
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Wait for Response: Our team will analyze your request and respond within 48 hours with the necessary instructions.
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Product Shipping: If your request is approved, you will receive a postage code to return the product. Shipping costs for the return will be covered by VitrineShopping only in cases of defective products or shipping errors.
4. Exchanges
If you wish to exchange a product for another, please follow the same procedure described above. Once we receive the returned product, we will send you the new item requested. If the exchange involves a different value, we will contact you to adjust the difference.
5. Refund
If you choose to return the product and do not wish to exchange it, the refund will be processed after the returned item has been evaluated. The amount will be refunded as follows:
- For credit card payments, the amount will be credited to your next card statement.
- For payments via bank transfer or other means, the refund will be made to the account indicated by the customer within 10 business days after the product has been analyzed.
6. Exceptions
We do not accept exchanges or returns for:
- Personalized or custom-made products.
- Products on sale or clearance (except if they are defective).
7. Questions and Support
If you have any questions about our return and exchange policy, please do not hesitate to contact our customer service team at [ contact@vitrineshopping.com ] . We are here to help!